Terms and Conditions

Please read this document carefully, it will discuss all terms relating to use of the Dream Fitness facility. Failure to adhere to these terms could result in the termination of your membership.

 

Please read this document carefully, it will discuss all terms relating to use of the Dream Fitness facility. Failure to adhere to these terms could result in the termination of your membership.

 

Your membership is collected on the day you join the gym, and collected on the same date of each subsequent month that you remain a member. This may alter if you fail to pay on time when requested.

 

Payments are completed via a direct debit. In order to stop this payment you must inform us immediately by following our cancellation policy.

Please send your cancellation request to; cancellations@dream-fitness.com with your name, reason for cancellation, and membership number. We will confirm the official date of cancellation upon receipt. 

 

You are NOT bound by a minimum term and can cancel your membership at any stage, with a 1 month notice period required. You can request cancellation by speaking to a member of staff or usign the email listed above. Your membership will be cancelled on the same date of the following month.

 

For example; if you are a member paying on the 10th, and you cancel on the 8th, your membership will stop on 8th of the following month.

 

You have the right to cancel your membership within 14 days from the date you joined. Should you cancel your Membership, proportionate charges will be due.  We will refund to you any Joining Fee and Membership Amount you have paid us but the Membership Amount will be reduced by the higher of (a) the one-day pass rate (for your gym access at the time you joined) or (b) an amount in proportion to the number of days between the start of your Membership and the date you communicated to us that you wanted to cancel.

 

If you fail to pay your gym membership for a substantial period of time, and you do not comply with our payment terms or cancellation policy we will remove you from our member base. However, should you choose to re-join you will be liable for;

 

  1. The balance of previous membership fee
  2. Late Payment fee
  3. New joining fee
  4. New membership price

 

Your membership entitles you to access to the facility at designated times (depending on your membership type).

 

If we fail to receive your membership payment on time, you will receive contact from Harlands by letter within 3 days of missed payment. Failure to make payment on the same day it is requested will result in an administration fee of £25.00 to cover our costs. If your membership remains in debt after 14 days you will be placed in collections with restricted gym access until the debt is paid.

 

Consistent missed payment will result in termination of your account.

 

You consent to, and waive any and all claims in respect of, your image being recorded by 24 hour CCTV for security purposes and reviewed at our discretion by our employees and contractors.

 

You must use the gym facilities and equipment in the proper manner and you must consult a member of staff if you are unsure.

 

You will be liable for any damage caused to our equipment or facilities through your negligent use.

 

You consent to incidental inclusion in marketing photographs of our premises that we may take from time to time.

 

We may communicate gym and fitness related information to you by email or SMS.

 

Where possible we will be able to offer parking discs from the local council at an extra cost.

 

You will be given a personal pin code to enter the facility. This is for the sole use of the membership holder & must not be shared at any point.

 

Your membership entitles you and no other to enter the premises, if any member is found to be letting unauthorized people in to the premises your membership will cease immediately with no written warning.

 

You will be able to take out a membership from the age of 16, with no upper limit set.

 

If you join at the age of 16-17 and you are still a member on your 18th birthday, your membership will automatically revert to our regular monthly membership price. You can change this at any time by informing a member of staff.

 

All instructors who work with Dream Fitness have been screened before they work within the facility, and hold all of the required qualifications to complete their role. You may request to see these if required.

 

From time to time, instructors may leave or be replaced, if this has a direct impact on you as a member, you will be contacted at the earliest possible convenience.

 

The gym floor will be supervised between 06:00 - 22:00 Monday to Friday & 08:00 - 20:00 at weekends. From time to time this may not be possible, but we will strive to offer this service as much as possible.

 

We will try to resolve all complaints at Dream Fitness within 14 days of notification. If your complaint is related to the gym, its members, or a service issue, we will work with you to resolve at the quickest possible time.

 

Some classes are free for members and DO form part od this agreement.

 

However, Certain classes are an additional service and NOT supplied by Dream Fitness. Please make sure that you are aware of which classes are run by Dream Fitness and which are not.

Your class instructor will have valid certification and valid first aid in place before they train with you.

 

The class timetable will be reviewed regularly, with alterations made based on member needs. We will always aim to give members an adequate notice period.

 

You are welcome to input in to this by contacting Dream Fitness.

Classes held by private instructors will have their own offers, and you may request this information from them.

 

You may book in to classes up to one week in advance unless you re

 

Cancellation of classes - we will strive to find a more suitable class as an adequate replacement, at no extra cost. We will not offer cash refunds unless circumstances are exceptional.

 

Personal Training Sessions and "additional services" do not form part of this Agreement and are not provided by The Gym Limited. Any "additional services" (including, for example, Personal Training Sessions, Sports Therapy and Massage Therapy) which you contract for or agree to pay for, do not form part of your Membership Agreement and the Terms & Conditions of this Agreement will not apply to them. You should be aware that if you enter into any agreement for "additional services", you are entering into an agreement with those individuals and not with us.

 

We do not accept any liability for any losses, damage, personal injury or other loss caused by any negligent act or omission of those providing the "additional services" which are specifically excluded from the Membership Agreement and We do not accept any responsibility for the same. We may provide induction services or personal reviews of your training needs which services are provided without additional charge.  Those services are part of your Membership Agreement and nothing herein restricts the liability that we may have under your Membership Agreement for such services.

 

Personal Training Plus Unlimited Gym Membership: If you are a PT+ member you will benefit from a range of services supplied specifically for this membership. The benefits on offer are always under review and may be removed at any time without warning. 

Personal training sessions are renewed every calendar month. If you fail to attend your session within a calendar month, you may not carry this over to the next month. 

 

If your trainer has to cancel the session due to sickness or holiday, your session will either be taken by another trainer or carried over to the month ahead.

 

PAR-Q must be completed by every client prior to commencing any form of physical activity within Dream Fitness. This will be kept on record, and you (the member) must inform Dream fitness if there are any changes to your health. A blood pressure test will be taken and if we feel it is required based on the information you supply in the PARQ.

 

If the reading is 160/90 or higher in either area of the reading, you will have to gain a signed note from a medical professional stating it is ok to take part in physical activity.

 

Every member must complete a full induction. This will include a full tour of the facility, emergency exits, panic buttons, fire alarms, and how to use the equipment.

 

COSHH will be adhered to at all times, with all cleaning substances being stored and locked away from the gym floor.

 

Risk analysis will be completed on a monthly basis, and we will strive to deliver the safest environment for members.

 

You accept that physical training will always carry a risk of injury. We will reduce this risk by monitoring the facility and ensuring equipment is suitable for use. We will not accept any liability for accident or injury whilst in our premises.

 

At times when the gym is un-manned, we advise that you train with a training partner. If you still wish to train on your own, we will supply adequate measures in case of emergency, but we will accept no responsibility for any injury/accident that may occur.

 

If you are suffering from an illness or injury during your time as a member with dream fitness, you must inform us, and take adequate steps in order to exercise safely.

 

Our equipment will be checked and monitored daily, to ensure it is fit for purpose. If it is deemed unsafe, it will be closed until it can be fixed/replaced.

 

At times when the gym is un-manned, you hold a duty of care to yourself and other members to inform the gym that equipment is faulty.

 

The gym floor will be equipped with CCTV cameras that will constantly monitor the premises 24 hours per day. 

 

Access to the CCTV video is strictly for use by Dream Fitness representatives and for compliance with all legal matters, should they arise. You consent to, and waive any and all claims in respect of, your image being recorded by 24 hour CCTV for security purposes and reviewed at our discretion by our employees and contractors.

 

Panic buttons will be positioned around the gym, which will alert our remote security team when the gym is un-manned.

 

Non emergency related call outs will have a charge of £25.

 

Fire alarms will be fitted throughout.

 

Abuse of any security features will result in legal action being taken and a full banning order applied.

 

Assistance to helping others trespass on to the premises will also result in legal action and a full banning order.

 

You may store your belongings in the locker facility supplied. We do not accept any liability for loss/damage to items brought on to the premises.

 

You may bring your belongings in to the gym, as long as they do not cause a hazard to other members and are adequately positioned.

 

As long as you are a member & have paid your membership fee in full, you will be granted with access to the gym 365 days per year. The gym has no intention of closing, however from time to time; there may be a need to close the gym. If we are required to do so, we will inform members at the earliest convenience.

We reserve the right to alter our membership options in the future.

 

Disability

 

We do not discriminate against any disability, and will do our best to cater for the needs of all members. Prior notification of visit to be supplied so that we can arrange to get you in to the facility.

 

Your safety and security is the most important thing for Dream Fitness whilst you are a member of the facility. Your personal details are taken for your safety and security. They are never shared with any third party and are safely stored within our membership software. All hard copies of documentation kept on site will be locked away in a secure unit, which will be accessible only to Dream Fitness instructors.

Should you wish to view the details we keep on yourself, you may request these at any time.

 

The information that we keep on record for our clients are strictly confidential and will not be passed on to and third party organizations. All payments made online are done so in a secure fashion, and the personal data (name, age, address, DOB, etc.) will be held in a restricted area, where only members of the Dream Fitness team will be able to access it. Clients can request to view any information we hold on them at any time, and we will be happy to co-operate.

 

From time to time Dream Fitness will run competitions for its members and public to participate in. The prizes on offer will be non-transferable & there will be no cash alternative.

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